Terms & Conditions

Last Updated: 3/12/2025

These Terms and Conditions (“Agreement”) govern the use of the website https://hottestcourse.com/ (“Site”) by any individual user (“User”, “you”) and XETRIX LIMITED (“Company”, “we”, “us”, “our”). Together, the User and the Company are referred to as the “Parties.”

The Site is operated by:

XETRIX LIMITED
Registration number: HE 482289
Registered Address:
Arch. Makariou III, 1
MITSI BUILDING 3, 3rd floor, Office 310
1065, Nicosia, Cyprus

By accessing or using the Site, the User acknowledges that they have read, understood, and agreed to this Agreement. These Terms comply with EU consumer protection law, the EU Digital Content Directive (Directive (EU) 2019/770), and other applicable EU rules concerning digital content and online services.

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set out below. These definitions apply regardless of whether the terms appear in the singular or plural, in capitalized or non-capitalized form.

1.1. “Agreement”

“Agreement” means these Terms & Conditions, together with any documents expressly incorporated by reference (including the Privacy Policy and Cookie Policy), which collectively form a legally binding contract between the User and the Company.

This Agreement governs, in particular:

• the conditions under which the User may access and use the Site;
• the rules for registration and maintenance of a Personal Account;
• the scope and limitations of the license to use the digital Content;
• the circumstances under which services may be suspended or terminated;
• the allocation and limitation of liability between the Parties;
• the applicable dispute resolution mechanisms;
• any other rights and obligations of the Parties in connection with the use of the Site and the provision of digital content.

By accessing or using the Site, the User confirms that they accept and agree to be bound by this Agreement.

1.2. “User”

“User” means any natural person who:

• has the legal capacity to enter into binding agreements under the laws of their country of residence;
• accesses or uses the Site in any manner (including browsing, viewing, or purchasing Content); and
• accepts this Agreement for personal, non-commercial purposes.

For the avoidance of doubt, legal entities (such as companies or organizations) are not considered “Users” within the meaning of this Agreement unless expressly agreed otherwise in a separate contract.

1.3. “Registration”

“Registration” means the process by which a User creates a Personal Account on the Site, typically by:

• providing required information (such as name, email, password);
• agreeing to this Agreement and the Privacy Policy;
• confirming their email address where applicable.

Registration is carried out through the dedicated section of the Site at:
https://hottestcourse.com/my-account/
No fee is charged for Registration itself. However, access to certain Content or services may require separate payment.

1.4. “Site Usage”

“Site Usage” refers to any and all activities performed by the User on or through the Site, including but not limited to:

• browsing pages and viewing available Content;
• registering and logging into a Personal Account;
• purchasing online courses or other digital materials;
• accessing, streaming, or downloading digital Content;
• interacting with support, submitting feedback, or using contact forms;
• changing account settings or preferences.

Any Site Usage is subject to this Agreement and applicable laws.

1.5. “Content”

“Content” means any digital material made available on or through the Site, regardless of format or technical means of delivery, including but not limited to:

• text materials (articles, lessons, instructions, course descriptions);
• graphic elements (images, diagrams, infographics, design elements);
• audio-visual materials (videos, audio lectures, screen recordings);
• downloadable files (PDFs, worksheets, templates, presentations, archives);
• any other digital resources used for educational or informational purposes.

Content may be:

• created and owned by the Company, or
• provided under license from third-party rights holders.

Unless explicitly stated otherwise, all intellectual property rights in the Content remain with the Company or its licensors.

1.6. “Site”

“Site” refers to the online platform available at the domain:
https://hottestcourse.com/

It includes:

• all web pages and subpages under this domain;
• the user interface, structure, and navigation;
• the underlying software, databases, and technical infrastructure;
• any associated subdomains or technical endpoints used to provide the services.

The Site is owned and operated by XETRIX LIMITED.

1.7. “Personal Account”

“Personal Account” means a secure, individualized section of the Site created after successful Registration, which allows the User to:

• view and manage purchased courses and other digital Content;
• track course progress or usage where such functionality is provided;
• update personal details (such as email, password, or other account information);
• access invoices or purchase history, if available;
• manage communication preferences and settings.

Access to the Personal Account is protected by login credentials (such as email and password or other authentication mechanisms).

1.8. “Feedback”

“Feedback” means any information, request, comment, suggestion, review, complaint, or other communication that the User provides to the Company in relation to:

• the Site;
• the Content;
• technical performance;
• customer service.

Feedback may be submitted, among other ways, via email to:
[email protected]
Unless otherwise agreed, Feedback may be used by the Company to improve services, and may be stored and processed in accordance with the Privacy Policy.

2. Modifications to the Agreement

2.1. Updates to the Agreement

The Company reserves the right to revise, amend, or update this Agreement at any time in order to:

• ensure compliance with changes in European Union legislation, regulatory guidelines, or judicial decisions;
• improve or clarify consumer rights and protections;
• reflect updates to the Site’s functionality, structure, or technical environment;
• introduce additional terms governing newly offered services or digital content;
• address security considerations, operational changes, or improvements to User experience.

Any updated version of this Agreement will be published on the official Terms & Conditions page at:
https://hottestcourse.com/terms-conditions/
The updated version supersedes all previous versions unless explicitly stated otherwise.

2.2. User Notification of Material Changes

If amendments materially affect the rights, obligations, or legal position of Users—for example, changes relating to pricing structures, licensing conditions, consumer rights, or dispute procedures—the Company will make reasonable efforts to notify Users in advance through:

• email communication sent to the email address associated with the User’s Personal Account; and/or
• a clearly visible announcement or banner displayed on the Site.

Unless a different effective date is expressly indicated, the revised Agreement becomes binding immediately upon its publication on the Site. Users are encouraged to periodically review the Agreement to remain informed of their rights and obligations.

2.3. Right to Modify or Discontinue Services

The Company may, at its discretion and when necessary to comply with operational, technical, legal, or security requirements:

• modify the structure, availability, or functionality of the Site or its digital content;
• suspend access temporarily for maintenance, system upgrades, or troubleshooting;
• discontinue features, tools, or services that have become obsolete, non-compliant, or impractical to maintain.

Where such modifications may significantly impact User access, the Company will provide advance notice where reasonably possible. Discontinuation of services will not affect the validity of previously purchased digital content unless continued provision is technically impossible or legally prohibited.

2.4. User’s Right to Reject Updated Terms

If a User does not accept the updated version of this Agreement, they must cease all use of the Site, discontinue accessing digital content, and (if desired) close their Personal Account. Continued use of the Site after the publication of revised terms constitutes express acceptance of the updated Agreement.

3. Account Registration

3.1. Account Security

Users are responsible for maintaining the confidentiality and security of their login credentials, including their username, password, and any additional authentication mechanisms provided by the Company.

By creating an account, the User agrees to:

• use a strong, unique password;
• prevent unauthorized individuals from accessing their Personal Account;
• avoid storing login credentials in insecure environments;
• immediately notify the Company at [email protected] if they suspect unauthorized access, a security breach, password compromise, or any unusual account activity.

The Company is not liable for losses resulting from User negligence in safeguarding account credentials.

3.2. Information Accuracy

Users must provide accurate, current, and complete information during the Registration process and ensure that such information remains updated throughout the term of their use.

The User acknowledges that:

• any false, incomplete, or misleading information may result in restricted access or account termination;
• they are fully responsible for all actions taken through their Personal Account, including unauthorized use unless previously reported according to Section 3.1;
• the Company may request additional verification (such as confirming an email address) to ensure account authenticity and security.

3.3. Credential Sharing Prohibited

The sharing, transferring, or otherwise disclosing of login credentials—including passwords, access tokens, or authentication codes—with third parties is strictly prohibited.

Users agree that:

• their Personal Account is intended solely for their individual, non-commercial use;
• sharing access may constitute a breach of this Agreement and result in suspension or termination;
• the Company may monitor unusual or concurrent access patterns for fraud-prevention purposes in compliance with GDPR.

Any access performed using valid credentials is presumed to be authorized by the User unless proven otherwise.

3.4. Age Requirement

The Site is intended exclusively for individuals who are 18 years of age or older. By creating an account, the User represents and warrants that:

• they meet the legal age requirement;
• they possess the legal capacity to enter into a binding contract under the laws of their jurisdiction.

The Company reserves the right to request age verification if necessary to comply with legal or regulatory obligations.

3.5. Account Closure

Users may close or delete their Personal Account at any time by contacting customer support or using the available account management tools.

The User acknowledges that:

• account closure is permanent and irreversible;
• personal data associated with the User may be deleted or anonymized in accordance with the Privacy Policy;
• under the EU Digital Content Directive, continued access to digital content may require an active Personal Account, meaning that deleting the account may result in the loss of access to previously purchased digital content if its provision is technically dependent on account-based authentication.

The Company strongly recommends downloading any permitted materials before requesting account deletion, where applicable.

4. Access to Digital Content

4.1. License Grant

Upon completing a purchase on the Site, the User is granted the right to access the selected digital educational materials (“Content”) for personal, private, and non-commercial use only. This access constitutes a limited license to view, stream, or download (where allowed) the Content through the User’s Personal Account.

The User acknowledges and agrees that:

• no physical product is delivered;
• the Company provides digital access only, not ownership;
• access may require an active and functioning Personal Account;
• continued access may depend on technical availability, compliance with this Agreement, and lawful use of the Content.

4.2. Scope and Nature of the License

Unless otherwise expressly agreed in writing, the license granted to the User has the following characteristics:

• Non-exclusive:
  The User does not obtain exclusive rights, and others may simultaneously use the same Content.
• Non-transferable:
  The User may not sell, rent, lend, lease, sublicense, or otherwise transfer access to the Content to any third party.
• Revocable:
  The Company may suspend or revoke access if the User violates this Agreement, engages in unlawful activity, breaches copyright, attempts unauthorized distribution, or abuses the platform.
• No granting of ownership:
  All intellectual property rights, including copyrights and related rights in the Content, remain the sole property of the Company or its licensors. Purchasing access to the Content does not imply any transfer, assignment, or sale of ownership rights.

The license is intended solely for learning purposes and is limited to the duration specified on the Site or until the User’s account is terminated, whichever occurs first.

4.3. Restrictions on Use

The User agrees to use the Content strictly in accordance with this Agreement and applicable intellectual property laws.

Without the Company’s explicit written permission, the User must not:

• Copy or redistribute Content
  This includes prohibitions on:
  • uploading or sharing course materials on third-party platforms (e.g., social media, file-sharing websites, forums);
  • distributing downloads or screenshots;
  • sharing lecture recordings or learning assets with others.
• Create derivative works
  The User may not:
  • modify, translate, remix, adapt, re-edit, or otherwise create new materials based on the Company’s Content;
  • extract or reuse parts of the Content for commercial or educational redistribution.
• Share access with third parties
  The User may not:
  • provide login credentials to others;
  • allow any third party to access the Content through their Personal Account;
  • use screen-sharing, projected viewing, or similar tools to broadcast Content to non-paying individuals.
• Use Content commercially without written consent
  This includes:
  • reselling or licensing the Content;
  • using the Content in paid courses, workshops, consultations, or educational programs;
  • incorporating the materials into business operations, marketing materials, or professional services.

Any commercial or public use requires prior, written, explicit permission from the Company.

5. Delivery of Digital Content

5.1. Method of Delivery

Upon the successful completion of payment, the Company delivers the purchased digital content exclusively through the User’s Personal Account on the Site. The User may access the materials via sections such as “My Courses”, “Downloads”, or other dedicated content-access modules. Digital content is not delivered in physical form.

Delivery occurs by:

• granting access to streaming or downloadable course materials;
• enabling viewing of lessons, modules, or educational resources;
• unlocking the purchased content within the User’s Personal Account.

The User must ensure that they have:

• a stable internet connection;
• compatible hardware and software;
• access credentials for their Personal Account.

The Company is not responsible for accessibility problems caused by the User’s devices, internet provider, or other external factors beyond the Company’s control.

5.2. Delivery Timing and EU Consumer Rights

The delivery of digital content takes place immediately or within a very short period after the payment is confirmed, in accordance with the Company’s obligation under the EU Digital Content Directive (Directive (EU) 2019/770) to provide access without undue delay.

In particular:

• In most cases, access is granted instantly after successful payment processing.
• If the system requires additional verification (e.g., fraud prevention checks), access may be slightly delayed.
• If a temporary technical issue prevents immediate delivery, the Company will work to restore access as soon as reasonably possible.

The User agrees that by choosing immediate access, they acknowledge their right of withdrawal may be limited or waived, as permitted under EU law for digital content supplied before the withdrawal period expires.

6. Pricing, Payment & Refunds

6.1. Pricing and Taxes

All prices listed on the Site are stated in the applicable currency and may change at any time. The price shown at checkout at the moment of purchase is the final price the User agrees to pay.

Prices may vary depending on:

• the User’s location,
• applicable regulatory requirements,
• currency conversion rules,
• promotional or seasonal pricing adjustments.

Price changes do not affect purchases already completed by the User.

6.2. Payment Methods and Processing

Payment for digital content must be made using one of the approved payment methods displayed at checkout. These may include, but are not limited to:

• debit or credit cards,
• online payment processors,
• digital wallets,
• other payment services made available based on region.

By completing a purchase, the User:

• authorizes the Company (and its payment processors) to charge the selected payment method for the full purchase amount;
• confirms that they are legally authorized to use the payment method provided;
• acknowledges that payment processors may apply their own terms and privacy policies, for which the Company is not responsible.

Payment is considered completed only when the Company receives confirmation from the payment processor. If a payment is declined or reversed, access to the corresponding digital content may be suspended or revoked.

6.3. Refund Policy (EU-Compliant)

The Company adheres to European consumer protection laws governing digital content, including the EU Consumer Rights Directive 2011/83/EU and the EU Digital Content Directive 2019/770.

Waiver of Withdrawal Rights for Immediately Delivered Digital Content

Under EU law, once the User:

• expressly requests immediate access to the purchased digital content, and
• acknowledges that this action waives their statutory right of withdrawal,

the User no longer has the right to cancel the purchase simply because they changed their mind. This rule applies because digital content is delivered immediately and cannot be “returned.” The Site clearly informs Users of this requirement at checkout.

Company’s Voluntary 30-Day Refund Guarantee

In addition to mandatory EU rights, the Company provides a voluntary 30-day refund policy for most purchases. A refund may be granted if all of the following conditions are met:

• The User has not fully consumed, viewed, or downloaded all course materials;
• The content is proven to be defective, inaccessible, significantly malfunctioning, or materially different from the description provided on the Site;
• The User submits a refund request within 30 days of purchase;
• The issue cannot be reasonably resolved through troubleshooting or re-delivery.

This policy is designed to enhance consumer trust and ensure fair treatment of Users, beyond the minimum obligations established by EU law.

Refund Method and Processing Time

Approved refunds will:

• be issued to the original payment method used for the transaction;
• not include transaction fees retained by third-party payment processors, where applicable and non-refundable;
• be processed within a reasonable period, typically 5–10 business days, depending on the payment provider.

The Company may decline refund requests that:

• fall outside the 30-day period,
• relate to fully consumed digital content,
• arise from User error, device incompatibility, or issues unrelated to the digital content itself.

7. User Conduct

7.1. General Obligations of the User

By accessing or using the Site, the User agrees to behave in a lawful, ethical, and responsible manner at all times.

The User specifically agrees to:

• comply with all applicable EU and national laws, including consumer protection, intellectual property, and digital services laws;
• use the Site only for personal, non-commercial purposes unless expressly authorized;
• respect the rights, dignity, privacy, and lawful interests of other Users and third parties;
• refrain from behavior that could harm the Company, the Site, or the integrity of digital content;
• ensure that any actions taken on the Site do not disrupt its security, functionality, or accessibility.

Users must also comply with all policies referenced in this Agreement, including the Privacy Policy and Cookie Policy.

7.2. Prohibited Activities

The following activities are strictly prohibited. Any violation may result in account suspension, termination, legal action, or reporting to relevant authorities.

Fraud, Misrepresentation, and Unauthorized Access

Users must not:

• engage in any form of fraud, identity manipulation, or impersonation;
• attempt to access accounts, data, or systems belonging to the Company or other Users without authorization;
• use automated tools, bots, or scripts to interact with the Site unless expressly permitted.

Illegal, Harmful, or Offensive Content

Users must not upload, post, transmit, or otherwise share any content that:

• is illegal, harmful, defamatory, discriminatory, harassing, or abusive;
• contains malware, viruses, spyware, or other harmful code;
• violates privacy, confidentiality, or security standards.

Disruption or Manipulation of Site Functionality

Users must not:

• interfere with or attempt to disrupt the normal operation of the Site;
• exploit bugs, vulnerabilities, or technical weaknesses;
• engage in reverse engineering, decompilation, scraping, or unauthorized data extraction.

Intellectual Property Infringements

Users must not:

• copy, reproduce, share, or distribute the Company’s digital content;
• upload materials that infringe third-party copyrights, trademarks, or other proprietary rights;
• claim ownership of content they did not create.

7.3. User-Generated Content (Feedback, Reviews, Submissions)

Users may submit feedback, testimonials, questions, or other forms of User-generated content through the Site or via the Company’s support channels.

By submitting such content, the User represents and warrants that:

• the submission is lawful, accurate, and does not violate any third-party rights;
• the User holds all necessary rights, licenses, or permissions to share the content;
• the content does not contain confidential information of third parties.

The User grants the Company a perpetual, worldwide, royalty-free, non-exclusive license to:

• use, reproduce, modify, publish, translate, or distribute the submission;
• incorporate the submission into marketing materials, customer testimonials, or service improvements.

This license has no impact on the User’s data protection rights under GDPR. The User remains fully responsible and liable for all submissions they provide.

7.4. Enforcement and Consequences of Violations

The Company reserves the right to take any action deemed necessary to protect the integrity of the Site and ensure compliance with this Agreement. Such actions may include, without limitation:

• issuing warnings or notices;
• temporarily restricting access to certain Site features;
• suspending the User’s Personal Account;
• permanently terminating the User’s Personal Account;
• reporting unlawful activities to appropriate authorities;
• pursuing civil or criminal remedies where applicable.

The Company is not required to provide advance notice before taking enforcement actions, particularly in cases involving security risks, fraud, or severe violations.

8. Liability & Indemnification

8.1. Limitation of Liability

To the fullest extent permitted by applicable EU consumer protection laws, the Site and its digital content are provided on an “as is” and “as available” basis. While the Company strives to maintain high-quality, uninterrupted service, it makes no guarantees that the Site will be:

• free from errors, interruptions, or technical defects,
• compatible with all devices or operating systems,
• available at all times without delays or downtime.

Except where prohibited by mandatory EU consumer protections, the Company shall not be liable for:

• Indirect or consequential damages, including business interruption, reputational harm, or financial loss;
• Loss of profit, revenue, anticipated savings, or economic opportunity;
• Loss of data, corruption of files, or unrecoverable digital information caused by technical failures beyond the Company’s control;
• Service interruptions, temporary inaccessibility, slowdowns, or performance issues resulting from hosting provider problems, internet outages, or third-party service failures.

Nothing in this Agreement excludes or limits liability for:

• fraud or fraudulent misrepresentation,
• intentional misconduct,
• violations of mandatory EU consumer rights.

Where national laws grant additional, non-waivable consumer rights, those rights remain fully applicable.

8.2. Indemnification by the User

The User agrees to indemnify, defend, and hold harmless the Company, its directors, employees, contractors, licensors, and affiliates from any claims, losses, damages, liabilities, penalties, or expenses (including reasonable legal fees) arising out of or related to:

• breach of any provision of this Agreement by the User;
• harmful, fraudulent, or illegal activities carried out on the Site using the User’s Personal Account;
• misuse or unauthorized distribution of the Company’s digital content;
• violation of third-party rights, including intellectual property rights or privacy rights;
• submission of unlawful, misleading, or harmful User-generated content.

This indemnification obligation survives termination of the User’s account and remains enforceable for as long as legally permitted.

8.3. Service Interruptions and External Risks

The Company is not responsible for any temporary inability to access the Site or digital content resulting from circumstances outside its reasonable control, including but not limited to:

• force majeure events such as natural disasters, strikes, fires, floods, or government actions;
• cyberattacks, DDoS attacks, hacking attempts, or other malicious activities targeting the Site or third-party infrastructure;
• technical maintenance, upgrades, or emergency repairs necessary to ensure Site stability and security;
• failures of third-party providers, such as hosting outages, payment system malfunctions, or internet connectivity failures.

Where possible, the Company will take reasonable measures to limit the duration and impact of such disruptions, but uninterrupted service cannot be guaranteed.

9. Rights of hottestcourse.com

9.1. Intellectual Property Ownership

All intellectual property rights related to the Site and its digital ecosystem—including but not limited to trademarks, logos, branding elements, visual designs, layout, graphics, text, videos, downloadable materials, software code, databases, instructional content, and any other proprietary materials—are the exclusive property of XETRIX LIMITED or its authorized licensors.

The User acknowledges that:

• purchasing digital content does not transfer ownership of any intellectual property rights;
• all copyrightable materials are protected under EU copyright laws, international treaties, and national legislation;
• any unauthorized use constitutes an infringement and may result in legal action or financial liability.

No rights are granted to the User except those expressly stated in this Agreement or explicitly authorized in writing by the Company.

9.2. Restrictions on Use of Intellectual Property

Unless expressly permitted by the Company in written form, the User is strictly prohibited from:

• modifying, altering, editing, or adapting Site content or digital materials;
• copying, reproducing, distributing, or storing content outside of permitted personal use;
• publicly displaying or broadcasting any part of the Site or its Content;
• commercially exploiting, sublicensing, selling, or redistributing digital materials;
• removing, obscuring, or altering copyright notices, watermarks, or proprietary labels.

Any attempt to circumvent technological protection measures (such as DRM systems, access controls, or download restrictions) constitutes a breach of this Agreement and may violate EU anti-circumvention laws.

9.3. Platform Management Rights

To ensure lawful, safe, and high-quality service, the Company reserves the right—at its discretion and when necessary—to manage the Site and its operations. This includes the ability to:

• edit, update, or remove digital content to improve accuracy, quality, or compliance;
• suspend or restrict User accounts that violate this Agreement or applicable law;
• limit, modify, or discontinue certain Site functionalities for maintenance, legal compliance, or technical enhancement;
• implement security measures, monitoring systems, or automated tools to prevent misuse or fraud;
• update the structure, layout, or features of the platform in order to enhance the User experience or maintain service alignment with legal requirements.

All such actions will be carried out in accordance with EU consumer law and GDPR.

9.4. Feedback and Suggestions

Users may voluntarily submit feedback, ideas, improvement suggestions, recommendations, or reviews through the Site or via email.

By providing such submissions, the User agrees that:

• all feedback is provided on a non-confidential and non-exclusive basis;
• the Company may freely use, implement, modify, or incorporate the feedback into its products or services;
• the User is not entitled to compensation, attribution, royalties, or any form of financial or commercial benefit;
• the feedback does not infringe any intellectual property rights or confidentiality obligations of third parties.

Such rights granted to the Company do not affect the User’s rights under GDPR regarding personal data included unintentionally in feedback submissions.

10. General Legal Terms

10.1. Severability

If any provision of this Agreement is determined to be unlawful, void, or unenforceable under EU law or the mandatory consumer protection laws of an EU Member State, such provision shall be interpreted in a manner that most closely reflects the Parties’ original intent while remaining lawful.

If such interpretation is not possible, the invalid provision shall be severed from the Agreement, and the remaining provisions shall continue in full force and effect. The invalidity of one clause does not affect the validity or enforceability of the rest of the Agreement.

10.2. No Waiver of Rights

Failure by the Company to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision, nor shall it be interpreted as a waiver of:

• any future enforcement of the same right or provision, or
• the enforcement of any other rights under the Agreement.

Any waiver must be explicitly stated in writing to be legally effective.

10.3. Governing Law and Legal Framework

Because Users may access the Site from various jurisdictions within the European Union, the following legal hierarchy applies:

• Primary Governing Law

  This Agreement is governed by applicable EU consumer protection legislation, including but not limited to the EU Consumer Rights Directive and the EU Digital Content Directive.

• Mandatory Local Consumer Protections

  If the User is a resident of an EU Member State, any mandatory consumer protection laws of that Member State shall apply and may prevail over conflicting provisions of this Agreement.

• Supplementary National Law

  To the extent not overridden by EU law or mandatory local consumer rights, the Agreement is additionally governed by the laws of Cyprus, where XETRIX LIMITED is incorporated.

Nothing in this Agreement limits or restricts any rights that consumers are entitled to under EU law.

10.4. Intellectual Property Compliance

All content on the Site—including digital materials, software, design elements, trademarks, and graphics—is protected by EU and international intellectual property laws.

The following are strictly prohibited unless expressly authorized in writing by the Company:

• reproducing, copying, or distributing Site materials;
• using Site content for commercial or public purposes;
• modifying, translating, or creating derivative works based on the Content;
• removing copyright notices, watermarks, or ownership identifiers.

Any unauthorized use may result in account suspension, legal action, or claims for damages under EU copyright law.

11. Dispute Resolution (EU-Compliant)

11.1. Informal Resolution of Disputes

Before initiating any formal legal or administrative action, Users agree to first attempt to resolve any dispute, complaint, or concern directly with the Company.

To begin this informal process, Users must contact:
[email protected]

In their communication, Users should:

• describe the issue in reasonable detail;
• provide any relevant transaction information;
• include their full name and the email address associated with their Personal Account.

The Company will make reasonable efforts to investigate and respond to the User’s inquiry promptly and to reach an amicable, mutually acceptable resolution. Engaging in this informal step does not limit the User’s statutory rights under EU consumer law.

11.2. Alternative Dispute Resolution (ADR) & ODR Platform

In accordance with Directive 2013/11/EU on Alternative Dispute Resolution and Regulation (EU) No 524/2013 on Online Dispute Resolution (ODR), Users located within the European Union have the right to submit disputes related to online purchases through the European Commission’s Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr/

The ODR platform provides:

• an independent, impartial mechanism for resolving consumer disputes;
• a cost-effective alternative to traditional court proceedings;
• a structured process involving certified ADR bodies.

The Company is not required to participate in a specific ADR procedure unless mandated by law but will comply with all obligations applicable under EU consumer legislation.

11.3. Arbitration (Where Legally Permitted)

In jurisdictions where arbitration is legally recognized and permitted, the Parties may voluntarily agree to resolve disputes through arbitration as an alternative to court proceedings.

However, the following principles apply:

• Arbitration must not deprive EU consumers of their non-waivable rights, including the right to bring claims before the courts of their home EU Member State.
• Participation in arbitration must be voluntary, mutually agreed, and conducted according to fair and transparent procedures.
• Arbitration, where used, shall comply with applicable EU consumer protections and cannot limit statutory remedies.
• Arbitration may be used only to the extent it is consistent with mandatory provisions of EU and national consumer law.

11.4. Class Action Waiver (EU-Law Compliant)

To the extent permitted under applicable law, Users agree that disputes will be handled on an individual basis and not as part of a collective, group, or class action.

However:

• This waiver applies only where allowed under the mandatory consumer protection laws of the User’s EU Member State.
• EU consumers cannot waive rights that are considered fundamental or non-derogable under national or EU consumer law.
• If a class action waiver is deemed unenforceable by a competent authority, the remainder of this Agreement remains valid.
• This clause shall not restrict any statutory mechanisms for collective consumer redress created under EU law (e.g., Representative Actions Directive).